The following statistics indicate our performance in key areas:-

 

 

 

 

Rockdale House, Sevenoaks Registered Residential Care Home	29 single rooms, 2 double rooms 1 short stay room
Rockdale Road, Sevenoaks	123 sheltered apartments for rent
Webbs Meadow, Sevenoaks	18 sheltered leasehold apartments
Constant Meadow, Sevenoaks	10 sheltered leasehold apartments
2 Frant Road and 52 Madeira Park, Tunbridge Wells	14 apartments for rent

 

 

 

 

The average monthly charges for the various types of properties during 2006 were:

 

 

		Rent	Services	Support	Total monthly charge
		2006	2006	2006	2006	2005
Rockdale Road	Studio apartment	£258.20	£72.14	£69.65	£399.99	£380.44
Rockdale Road	1 bedroom apartment	£290.96	£82.96	£69.65	£443.57	£416.97
Stable Court	1 bedroom apartment	£302.93	£47.48 *	£69.65	£420.06	£406.06
Tunbridge Wells	Apartment	£235.62	£44.20	not sheltered housing	£279.82	£260.76
Rockdale House	Residential home				£1,992.29	£1,859.76

 

* Heating & hot water not included in services

 

 

The number of new lettings was:

 

 

	2006	2005
Rockdale Road	21	16
Webbs Meadow	2	3
Constant Meadow	0	0
Tunbridge Wells	3	0
Rockdale House	11	20

 

 

The loss of rent and service charges over the year as a whole (voids), expressed as a percentage of gross debit (chargeable if all the properties were full) was:

 

 

	Due to major refurbishment	Other voids	Total voids 2006	Total voids 2005
Rented apartments	0.38%	1.38%	1.76%	1.39%
Rockdale House	-	1.41%	1.41%	5.10%

 

 

As at 31 December 2006 no apartments were empty.

 

 

 

 

The support workers aim to have some contact with every resident at least every three days, and to visit each resident in their homes at least once a month.  Their success rate was:

 

 

	Rockdale Road	Akehurst Lane
3 day contacts achieved	100% 2006 (2005 - 100%)	100% 2006 (2005 - 100%)
Monthly visits achieved	100% 2006 (2005 - 100%)	99% 2006 (2005 - 99%)

We also record how many times the support workers receive emergency call outs:

 

 

	2006	2005
Between 9 pm and 10 pm	26	35
Between 10 pm and midnight	34	49
Between midnight and 7 am	77	112
Between 7 am and 8.30 am	40	45

 

 

The Support Workers organised 47 social events in 2006, including the annual Wimbledon Tea, Croquet Tournament, Macmillan Coffee Morning and Christmas event.  A “Leftover Tea” was held just after New Year, when residents brought along any food and drink left over from Christmas and shared it.  This proved very popular and may become another annual event.  There were two successful coach trips, one to Eastbourne and one to a local bird sanctuary.  Several evening Art Classes were organised at the Bradbourne School in Sevenoaks and were attended by around twelve residents.

 

 

 

 

Our target times for carrying out repairs are 24 hours for emergency repairs, 5 working days for urgent repairs, and one calendar month for routine repairs. 

 

The table below shows our success rate.

 

 

	2006	2005
Emergency repairs	100%	100%
Urgent repairs	95%	93.75%
Routine repairs	90.32%	92.86%

 

 

In 2006, 33 maintenance jobs were followed up with a satisfaction survey. There were 88.10% satisfied responses, 4.76% unsatisfied and 7.14% of residents did not reply.  We also carried out satisfaction surveys on our in-house caretaking work.  48 in-house jobs produced 93.75% satisfied responses,  2.08% undecided and 4.17% of residents did not reply.

 

 

Jill Griffiths

Director

April 2007