Properties in Management

Rockdale House, Sevenoaks Registered Residential Care Home	29 single rooms, 2 double rooms 1 short stay room
Rockdale Road, Sevenoaks	123 sheltered apartments for rent
Webbs Meadow, Sevenoaks	18 sheltered leasehold apartments
Constant Meadow, Sevenoaks	10 sheltered leasehold apartments
2 Frant Road and 52 Madeira Park, Tunbridge Wells	14 apartments for rent

Rents

 

The number of new lettings was:

 

	2008	2007
Rockdale Road	29	17
Webbs Meadow	2	3
Constant Meadow	0	0
Tunbridge Wells	6	0
Rockdale House	13	9

 

The loss of rent and service charges over the year as a whole (voids), expressed as a percentage of gross debit (chargeable if all the properties were full) was:

 

	Due to major refurbishment	Other voids	Total voids 2008	Total voids 2007
Rented apartments	0.41%	0.63%	1.04%	0.92%
Rockdale House	-	2.09%	2.09%	1.44%

 

As at 31 December 2008 no apartments were empty.

 

 

We record how many times the support workers receive emergency call outs:

 

	2008	2007
Between 9pm and 10pm	18	22
Between 10pm and midnight	25	27
Between midnight and 7am	60	88
Between 7am and 8.30am	30	47

The support workers aim to have some contact with every resident at least every three days, and to visit each resident in their homes at least once a month.  Their success rate was:

 

 

The Support Workers organised in excess of 100 social events in 2008 starting with a New Year’s Day party attended by 45 residents.  Tea afternoons took place twice a week at Beatrice Wilson and continued to be very well attended, whilst the residents at Akehurst Lane had a monthly tea afternoon in their common room.  Games afternoons were, as ever, very popular as were music and dancing.  There have been three country and western teas and two tea dances held during the year.  The support team have arranged hearing aid servicing, mobility scooter servicing, flu injections and visiting fashion suppliers for residents who are less mobile.  Croquet teas, a Wimbledon Tea and a trip to Eastbourne gave pleasure during the summer and at the end of the season a magnificent lunch was served to 100 residents to celebrate Rockdale’s Diamond Jubilee.  VSU Youth in Action has continued to arrange activities during term time and the residents have had fun being creative with this enthusiastic group of volunteers.  Art classes at both Rockdale House and Bradbourne School continue to be well attended.

 

 

Our target times for carrying out repairs are 24 hours for emergency repairs, 5 working days for urgent repairs, and one calendar month for routine repairs. 

 

The table below shows our success rate.

 

	2008	2007
Emergency repairs	100%	100%
Urgent repairs	97.62%	97.14%
Routine repairs	94.29%	93.80%

 

In 2008 63 maintenance jobs were followed up with a satisfaction survey. There were 79.36% satisfied responses, 1.59% unsatisfied and 15.87% of residents did not reply.  We also carried  out satisfaction surveys on our in-house caretaking work. 58 in-house jobs produced 93.11% satisfied responses, 1.72% undecided and 3.45% of residents did not reply.

 

 

Jill Griffiths

Director

April 2009