Compliments and complaints
Please find below links to our leaflet providing information about how to make a complaint, our Rockdale Complaints Policy and (at the foot of the page) our online form that you can fill in to either give us a compliment or make a complaint.
We have also included links to the annual reports we make to our Board and the Housing Ombudsman, and the 2024 Housing Ombudsman Code is provided for your further information.
Annual Complaints and Compliments Report to 31st March 2025
Board Response to Annual Complaints and Compliments Report 2025
Housing Ombudsman Self Assessment 2025 against the Complaints Code 2024
Housing Ombudsman Complaint Handling Code 2024
Online Form (see below).