Policies & Reports
Annual Reports & Corporate Information
Discover our latest Annual Reports and Corporate Information, providing insight into our financial performance, business activities, and long-term strategy.
Compliments & Complaints
Please find below links to our leaflet providing information about how to make a complaint, our Rockdale Complaints Policy and our online form that you can fill in to either give us a compliment or make a complaint.
We have also included links to the annual reports we make to our Board and the Housing Ombudsman, and the 2024 Housing Ombudsman Code is provided for your further information.
Policies for Residents
This section is for Rockdale Village residents and their families, and for any potential new residents. Below are links to our policies that relate to you, your welfare and the maintenance of your apartments.
- Allocation Policy
- Asset Management Strategy
- Damp and Mould Policy
- Disabled adaptations policy
- General Data Protection Regulations & Information Security
- H&S Policy
- Maintenance Policy
- Mission and Objectives
- Pet Policy
- Privacy Notice - Staff
- Reasonable Adjustment Policy
- Road salting
- Rockdale Homeloss and Disturbance Policy
- Safeguarding Policy
- Tenure Policy
- Unacceptable Actions by Residents Policy
- Whistleblowing & Reporting Concerns